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1.
When trying to test, why I am getting “Account
number not in database”?
Your account number will need to be added
to our testing enviroment so you can pass transactions
and get valid replies. Please provide your contact
information, account numbers (both ground and express),
and a snipet of your source code (which does not
have to work).
After receiving the above information, your account
will be setup on the test servers within approximately
24 to 48 hours.
2. Why am I getting the error "Unable
to validate account on FSS" when sending a
test transaction?
When sending any transaction in the test environment,
this error normally means the test server is currently
down.
3. Can I use your sample code that is listed
on your website?
The sample code is provided to you for
help in developing the product. We do not hold any
limitations on using the sample code.
4. Will you support us through the development
of FedEx Ship Manager API?
Support is provided for the FSM API from 7am to
7pm Central Standard time. Assistance will be provided
for basic troubleshooting of the FSM API. The code
you write will not be supported by the FSM API team
but we will assist with any error messages received
from our server or dealing with the connection of
the FSM API to our servers.
5. Testing is complete and I am ready to
go live, what is my next step?
Shipping, Rating, and Tracking must be certified
through FedEx for use in your application. Once
you are ready to go through the certification process,
send an email to websupport@fedex.com and request
certification for the desired services. For shipping
certification, please indicate whether you are certifying
for Express shipping , Ground shipping, or both.
In your email, please include the company name,
meter number, account number, and the person that
is asking for the certification. We will respond
to you within twenty four hours, through email,
with the directions that need to be followed.
6. Do I have to mail in my labels for certification?
Yes, this is due to the fact that clarity of the
labels is a factor in the certification process.
The labels can only be produced on a laser printer
or a thermal label printer. If we receive labels
from a deskjet or inkjet printer, then your certification
attempt will be rejected.
Emailing the labels in will always be rejected.
Once the labels are received, it will take 48 to
72 hours for the certification to go through.
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